Miss X complains the Council did not deal with her housing properly because she was left in unsuitable accommodation causing avoidable distress and risk of harm. The Council is at fault because Miss X was left in unsuitable and unsafe temporary accommodation. Miss X suffered avoidable distress and risk of harm. The Council should apologise to Miss X, make a symbolic payment to Miss X and make service improvements.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Lambeth
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-013-589
Sector Housing
Category Homelessness
Decided 26 July 2026
View London Borough of Lambeth scorecard
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website