The Council failed to investigate Mr X’s complaint about a lack of and inadequate social care support for his two disabled children under the statutory children’s complaints procedure. The Council should apologise to Mr X and begin a stage 2 investigation under the complaints procedures within one month of the final decision.
Source · LGO (Local Government & Social Care Ombudsman)
Wiltshire Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-013-460
Sector Children S Care Services
Category Other
Decided 04 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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