Mr X complained about the way the Council dealt with his housing. The Council was at fault for its delay in responding to the probation service referral, failing to provide a written decision, delaying its decision to award the main housing duty and poor complaint handling. This caused Mr X frustration and uncertainty. The Council should apologise and make a payment to remedy the injustice caused. It should also make service improvements.
Source · LGO (Local Government & Social Care Ombudsman)
Leicester City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-946
Sector Housing
Category Homelessness
Decided 21 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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