Ms W complains about the care her father received at Haresbrook Park Care Home in the period before his death. We find the Council at fault for some parts of the care it commissioned. In addition to the service improvements already made, the Council has agreed to apologise and make a symbolic payment in recognition of the avoidable distress caused to Ms W.
Source · LGO (Local Government & Social Care Ombudsman)
Worcestershire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-805
Sector Adult Care Services
Category Residential Care
Decided 10 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 24-009-742 | — | Upheld | |
| 25-003-180 | — | Upheld | |
| 25-006-449 | — | Upheld | |
| 25-009-505 | — | Other | |
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