Mr X complained on behalf of Mrs Y that the Council failed to respond to concerns raised about an extension to a neighbouring property in a timely way. He said the Council also failed to take appropriate enforcement action against the neighbour for an alleged breach of planning control. We found the Council at fault for the delay responding to Mr X’s complaint. It has agreed to apologise and make symbolic payments to both Mr X and Mrs Y in recognition of the avoidable uncertainty and frustration caused.
Source · LGO (Local Government & Social Care Ombudsman)
Birmingham City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-742
Sector Planning
Category Enforcement
Decided 26 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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