Birmingham City Council

Mr B complained the Council failed to resolve disrepair issues in his temporary accommodation and mishandled his finances. He also complained the Council lost his medical information. The Council was at fault. It failed to carry out a suitability review of Mr B’s accommodation when he contacted it about the suitability. It also gave Mr B conflicting advice and communicated with him poorly. Because of the fault, Mr B suffered distress, he was denied the opportunity to ask for a section 202 suitability review, and he remained living in unsuitable conditions. The Council will apologise to Mr B an