The Council was at fault for delay in assessing Mr Y’s needs and in progressing his move to supported living. It also communicated poorly with Mr X, Mr Y’s father, about the move and associated costs. The Council has already refunded Mr X for payments he made. The Council will also apologise, pay Mr X a symbolic payment and make service improvements.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Bexley
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-615
Sector Adult Care Services
Category Assessment And Care Plan
Decided 26 May 2026
View Bexley Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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