The Council was at fault for failing to provide suitable and timely homelessness support to Miss X. It was also at fault for its poor communication and delayed complaint responses. The Council will apologise and make a symbolic payment to Miss X to acknowledge the avoidable distress and frustration caused by its faults.
Source · LGO (Local Government & Social Care Ombudsman)
Slough Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-560
Sector Housing
Category Allocations
Decided 25 June 2026
View Slough Borough Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Slough Borough Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-022-400 | — | Other | |
| 25-015-631 | — | Other | |
| 26-001-374 | — | Other | |
| 24-006-010 | — | Upheld | |
| 25-011-307 | — | Other |