HC-One Limited

Mr X complained about the care provided to his late mother, Mrs Y, at one of the Care Provider’s care homes. The Care Provider was at fault for leaving Mrs Y with food while she was lying down, failing to check her commode and for not telling her family about some incidents. This caused Mr X distress and uncertainty over whether she was being properly supported. The Provider has already acted to remedy the injustice. The Provider was not at fault for the way it responded to Mrs Y’s resistance to care, the number of falls Mrs Y had or for the delay in diagnosing her fractured wrist.