Miss X complained about the Council’s delays and decisions it made in the Education, Health and Care needs assessment process for her child. We found fault with the Council with its failure to meet statutory timeframes and its poor communication with her. This caused Miss X significant frustration and distress. The Council agreed to apologise and pay a symbolic payment to recognise the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Tower Hamlets
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-426
Sector Education
Category Special Educational Needs
Decided 20 May 2026
View London Borough of Tower Hamlets scorecard
Summary
Full decision text not yet fetched.
Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Tower Hamlets
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-029-800 | — | Other | |
| 25-003-197 | — | Upheld | |
| 25-015-888 | — | Upheld | |
| 25-021-559 | — | Upheld | |
| 25-004-792 | — | Other |