Knowsley Metropolitan Borough Council

The complaint is about the Council’s failure to provide Mrs C’s son with suitable alternative education when he was out of school. And an ongoing failure to find suitable provision for him and problems with the Council’s responses to a Tribunal. We uphold the complaint for the part of the complaint that is within the Ombudsman’s jurisdiction. But the Council has already made an offer of a symbolic payment that is consistent with Ombudsman’s guidance on suitable remedies. Much of the complaint is outside the Ombudsman’s jurisdiction, because Mrs C has appealed.