Miss X complained the Council failed to complete her child’s Education, Health and Care needs assessment within statutory timeframes. We find the Council at fault for a delay in completing the Education, Health and Care needs assessment. This caused Miss X distress and frustration and significantly delayed her appeal rights. The Council has apologised, made a symbolic payment and completed service improvements to remedy the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Lewisham
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-310
Sector Education
Category Special Educational Needs
Decided 10 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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