Mrs D complains the Council delayed processing and failed to correctly assess her housing register application. I have found the Council at fault. There were significant delays and the review decision fails to explain how evidence was considered. This meant Mrs D was caused avoidable distress and left uncertain about whether her circumstances had been properly assessed. The Council has already agreed to carry out a new assessment and it will pay Mrs D redress for the delay.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Croydon
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-159
Sector Housing
Category Allocations
Decided 26 May 2026
View London Borough of Croydon scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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