We found fault on Miss Y’s complaint about the Council failing to reimburse the deposit and advance payment of rent it agreed to pay. It delayed progressing her request and delayed telling her what documents she still needed to send. Communication with her was poor and not always accurate. The Council agreed to apologise for the fault, make a symbolic payment, and review why the delays and poor communication happened.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Hounslow
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-012-019
Sector Housing
Category Other
Decided 14 June 2026
View London Borough of Hounslow scorecard
Summary
Full decision text not yet fetched.
Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Hounslow
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-003-611 | — | Other | |
| 25-016-702 | — | Other | |
| 25-011-374 | — | Other | |
| 25-016-152 | — | Other | |
| 25-015-648 | — | Other |