The Council was at fault for failing to manage the family’s expectations about the transfer of staff from care provider A to care provider B. It was also at fault for delay processing the direct payments and delay responding to the complaint. The Council has agreed a financial remedy for the distress this caused to the family.
Source · LGO (Local Government & Social Care Ombudsman)
Sheffield City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-974
Sector Adult Care Services
Category Domiciliary Care
Decided 31 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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