Ms X complained the Council did not follow the correct procedure when granting planning permission. We found the Council at fault for how it considered Ms X’s objections, as the officer’s report was too brief and her supporting photos were not included. This caused Ms X frustration and uncertainty. The Council has proposed actions to remedy this, which we consider proportionate.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Southwark
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-950
Sector Planning
Category Planning Applications
Decided 12 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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