Source · LGO (Local Government & Social Care Ombudsman)

Manchester City Council

LGO (Local Government & Social Care Ombudsman) Other Reference 25-011-764 Sector Benefits And Tax Category Council Tax Decided 28 September 2025

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Full decision

The Ombudsman's final decision

Summary: We will not investigate this complaint about liability for Council tax because there is a right of appeal to a Valuation Tribunal.

The complaint

Mr X complains that the Council unfairly holds him liable for Council tax on a property.

The Ombudsman’s role and powers

The law says we cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. (Local Government Act 1974, section 26(6)(a), as amended) The Valuation Tribunal deals with appeals against decisions on council tax liability and council tax support or reduction.

How I considered this complaint

I considered information provided by the complainant.

I considered the Ombudsman’s Assessment Code.

My assessment

Mr X says that the Council has charged him Council tax on a property in which he does not live.

Any dispute about Council tax liability can be appealed to a Valuation Tribunal. The tribunal is an independent body which can determine any dispute about such decisions. I see no reason why an appeal could not be made in this case and so the complaint is out of jurisdiction.

Final decision

We will not investigate Mr X’s complaint because he can appeal to the Valuation Tribunal.

Investigator's decision on behalf of the Ombudsman

View original on LGO (Local Governme… website

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Reference Date Summary Outcome
25-018-601 Other
25-014-709 Upheld
25-020-785 Upheld
25-002-304 Upheld
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