Mrs X complained about the Council’s failure to provide suitable school transport for her child’s disabilities and special needs. This caused significant distress, frustration and inconvenience for the family. We have ended our investigation as Mrs X has reached a settlement with the Council and achieved most of the outcomes she wanted. We could not achieve significantly more, and it would not be a proportionate use of our resources to further investigate.
Source · LGO (Local Government & Social Care Ombudsman)
Kent County Council
LGO (Local Government & Social Care Ombudsman)
Not Upheld
Reference 25-011-718
Sector Education
Category School Transport
Decided 14 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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