The Council acted in line with government guidance when it included Mrs Y’s property in her financial assessment and so it was not at fault. As there was a dispute about the value of Mrs Y’s share in the property, the Council should have got an independent valuation because guidance required it to. The failure to obtain an independent valuation was fault which caused uncertainty about the outcome of the Council’s financial assessment. The Council will apologise, arrange an independent valuation by the District Valuer Service and review the financial assessment once the valuation is available.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Sutton
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-712
Sector Adult Care Services
Category Other
Decided 11 May 2026
View London Borough of Sutton scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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