Source · LGO (Local Government & Social Care Ombudsman)

London Borough of Sutton

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-011-712 Sector Adult Care Services Category Other Decided 11 May 2026

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Summary

The Council acted in line with government guidance when it included Mrs Y’s property in her financial assessment and so it was not at fault. As there was a dispute about the value of Mrs Y’s share in the property, the Council should have got an independent valuation because guidance required it to. The failure to obtain an independent valuation was fault which caused uncertainty about the outcome of the Council’s financial assessment. The Council will apologise, arrange an independent valuation by the District Valuer Service and review the financial assessment once the valuation is available.

Other decisions involving London Borough of Sutton

Reference Date Summary Outcome
25-011-825 Other
25-018-272 Other
26-000-276 Other
25-018-427 Other
25-017-379 Other
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