The Council accepted it was at fault for failing to provide occupational therapy and speech and language therapy for Ms X’s child, C. It was also accepted it was at fault for failing to respond to Ms X’s communication and her request for a personal budget. The Council has apologised, made service improvements and offered a financial remedy.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Hounslow
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-499
Sector Education
Category Special Educational Needs
Decided 21 June 2026
View London Borough of Hounslow scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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