There was fault by the Council, because it made an unsafe judgement about the value of the complainant’s property, when deciding what band it should apply to her application to join its housing register. This caused an uncertainty, which is an injustice, but the Council has more recently revised its position, and we are satisfied this resolves the injustice. The Council was not at fault for how it considered the complainant’s bedroom entitlement. We have therefore propose to complete our investigation.
Source · LGO (Local Government & Social Care Ombudsman)
Rushmoor Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-381
Sector Housing
Category Allocations
Decided 21 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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