We found fault by the Council on Miss Y’s complaint about it failing to take actions in a mediation agreement and provide updates by set deadlines. It failed to meet timescales, resulting in delays. It gave incorrect advice about personal budgets and failed to send her an application when it said it would. It also failed to keep proper records. The agreed action remedies the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
Derby City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-332
Sector Education
Category Special Educational Needs
Decided 16 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Derby City Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-012-095 | — | Other | |
| 24-022-503 | — | Upheld | |
| 24-023-086 | — | Other | |
| 25-011-686 | — | Upheld | |
| 25-013-293 | — | Other |