Mr X complained about how the Council handled his application for Housing Benefit and Discretionary Housing Payment. We find no fault in how the Council considered capital, corrected payments, responded to his reasonable adjustment request, or handled his complaint. However, we do find fault in delays, failure to notify him when his claim was suspended, and poor communication which caused him distress, uncertainty, and time and trouble. The Council has agreed to apologise, make a payment to Mr X, complete an outstanding review of the October 2024 earnings, and take action to improve its servic
Source · LGO (Local Government & Social Care Ombudsman)
Milton Keynes Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-308
Sector Benefits And Tax
Category Housing Benefit And Council Tax Benefit
Decided 20 May 2026
View Milton Keynes Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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