The Council was at fault for delay completing the care act assessment, care and support plan and financial assessment and failing to share these with the family. It also failed to pause invoices when it had agreed to do so. The Council should apologise and make a financial payment to remedy the distress caused.
Source · LGO (Local Government & Social Care Ombudsman)
Suffolk County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-186
Sector Adult Care Services
Category Charging
Decided 14 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Suffolk County Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-009-014 | — | Upheld | |
| 25-009-274 | — | Upheld | |
| 25-002-604 | — | Other | |
| 25-013-890 | — | Other | |
| 25-007-182 | — | Upheld |