The Council failed to meet the statutory timescales for investigating Mr X’s complaint, causing Mr X uncertainty over the outcome of the complaint. The Council also accepted failings in its stage two consideration of Mr X’s complaint. The Council has apologised and made a payment to Mr X. It has agreed to apologise for the delays considering the complaint.
Source · LGO (Local Government & Social Care Ombudsman)
Sheffield City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-011-045
Sector Children S Care Services
Category Child Protection
Decided 22 July 2026
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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website