Ms X complained about the way the Council dealt with her son’s education. The Council was at fault for delaying in completing an education, health and care needs assessment. This caused distress, frustration and uncertainty to Ms X and Y. The Council has already apologised, made a payment and made service improvements, but it should make a further payment to Ms X to recognise the injustice caused.
Source · LGO (Local Government & Social Care Ombudsman)
Buckinghamshire Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-877
Sector Education
Category Special Educational Needs
Decided 04 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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