Miss X complained about the way the Council dealt with her housing and homelessness applications. We found there was fault in how the Council reached and communicated its decisions. We recommended an apology and a payment to recognise the frustration and distress caused.
Source · LGO (Local Government & Social Care Ombudsman)
Broxbourne Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-849
Sector Housing
Category Homelessness
Decided 26 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Broxbourne Borough Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-016-405 | — | Other | |
| 25-010-370 | — | Other | |
| 25-013-742 | — | Upheld | |
| 25-014-971 | — | Other | |
| 25-013-430 | — | Other |