Bedford Borough Council

Ms D complains the Council damaged her possessions when moving them. It had made her sign a waiver under duress. It offered her a payment for the damage, but it did not accept liability. Our decision is the offer of payment is a suitable way of resolving the complaint and, so, does not leave enough personal injustice to warrant further investigation. But we find fault with the wording of the Council’s “removal and pre-storage disclaimer. The Council has agreed to amend the wording of that document.