The Council was at fault for reducing Ms Y’s care package without carrying out a proper and up-to-date reassessment of her needs. It failed to adequately assess and evidence her night-time support needs, did not complete a clear risk assessment, and made its decision while key uncertainties remained.
Source · LGO (Local Government & Social Care Ombudsman)
Kent County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-710
Sector Adult Care Services
Category Assessment And Care Plan
Decided 11 May 2026
View Kent County Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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