The Council was at fault for failing to provide the full amount of care in Ms Y’s care plan, which it accepted in its complaint response. This has caused her financial injustice as she paid for private carers to top up her care package. The Council should make a payment to reflect the costs of the extra care Ms Y had paid for.
Source · LGO (Local Government & Social Care Ombudsman)
Warwickshire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-702
Sector Adult Care Services
Category Assessment And Care Plan
Decided 05 July 2026
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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website