Mrs X complained the Council delayed issuing her child’s final amended EHC Plan and in handling her complaints. We find the Council at fault for a four-month delay in issuing the final Plan and for significant delays and poor quality in its complaint handling. These faults caused Mrs X distress, uncertainty, time and trouble, and frustrated her right of appeal. The Council has agreed to apologise and make a payment to Mrs X.
Source · LGO (Local Government & Social Care Ombudsman)
Buckinghamshire Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-627
Sector Education
Category Special Educational Needs
Decided 05 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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