Leeds City Council

Miss X complained about the Council’s failure to follow the right process when introducing new double yellow lines in her area. She also complained about the Council’s failings when responding to her complaint. We found fault with the Council’s consultation process and complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise to Miss X, arrange a site visit and present a report to the Chief Officer for Highways and Transportation. The Council has also agreed to tell us how it will improve its complaint handling.