London Borough of Lewisham

Mrs X complained the Council failed to take suitable action after it became aware she was a high-risk victim of domestic abuse. She also complained it failed to improve the security in her temporary accommodation, and it failed to award her the correct priority on its housing register. We find the Council was at fault as it failed to take sufficient action to improve the security in Mrs X’s temporary accommodation. This caused Mrs X distress and worry about the safety for her and her family. The Council has agreed to apologise to Mrs X for this injustice.