We found fault with the Council for delays in setting up the Council Tax account in Ms X’s name. We also found fault with the Council delaying calculating and applying a Council Tax Reduction for Ms X. The Council agreed to apologise to Ms X and provide a symbolic financial gesture for the injustice its fault caused.
Source · LGO (Local Government & Social Care Ombudsman)
Torridge District Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-195
Sector Benefits And Tax
Category Council Tax
Decided 14 May 2026
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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website