Bournemouth, Christchurch and Poole Council

Mrs X complained the council did not safeguard her relative, Mr Y. She also complained the Council did not respond to her complaint. Mrs X said this distressed her and Mr Y was left in an unsafe situation, resulting in harm and hospital admission. There was fault in the way the Council did not consider safeguarding reports and did not respond to Mrs X’s complaint. This frustrated Mrs X and caused her uncertainty. The Council agreed to apologise and make a financial payment.