Mr X complained the Council failed to comply with its statutory duties when it made him homeless due to disrepair in his flat. We find the Council at fault for a delay in accepting the main housing duty and for failing to complete a suitability review. The faults caused Mr X distress, frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused to Mr X.
Source · LGO (Local Government & Social Care Ombudsman)
Wirral Metropolitan Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-151
Sector Housing
Category Homelessness
Decided 26 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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