The Council was at fault for housing Miss X and her children in unsuitable Bed and Breakfast accommodation and delays in accepting its main housing duty. This caused Miss X distress and uncertainty over her homelessness application. The Council has agreed to apologise and make a payment to Miss X.
Source · LGO (Local Government & Social Care Ombudsman)
Westminster City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-116
Sector Housing
Category Homelessness
Decided 06 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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