Ms X complained the Council did not arrange suitable care for Mr Y after his hospital discharge and communicated poorly. She says this negatively impacted Mr Y’s recovery. We find no fault with the care arranged by the Council. We find fault with the Council’s communication which caused injustice. We are satisfied the Council’s actions have remedied the injustice to Mr Y and Ms X.
Source · LGO (Local Government & Social Care Ombudsman)
Luton Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-010-014
Sector Adult Care Services
Category Assessment And Care Plan
Decided 25 May 2026
View Luton Borough Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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