Ms X complained about the way the Council dealt with the care and support of her son, Y, and her as a carer. The Council was at fault for delaying in completing a carers assessment and poorly responding to Ms X’s complaint. The Council should apologise and make a payment to Ms X to remedy the frustration and uncertainty caused.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Merton
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-009-890
Sector Adult Care Services
Category Assessment And Care Plan
Decided 09 June 2026
View Merton Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Merton
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-009-024 | — | Upheld | |
| 25-020-774 | — | Other | |
| 25-018-475 | — | Other | |
| 25-016-622 | — | Other | |
| 25-021-600 | — | Upheld |