Miss X complained the Council delayed her housing application and failed to communicate, leaving her and her child, Y, in unsuitable accommodation. There was fault in the Council’s actions which caused Miss X distress, uncertainty, inconvenience, and time and trouble. The Council agreed recommended actions to remedy the injustice.
Source · LGO (Local Government & Social Care Ombudsman)
Royal Borough of Kensington & Chelsea
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-009-843
Sector Housing
Category Allocations
Decided 21 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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