Miss X complained the Council delayed in dealing with her request for a Single Person Discount and did not respond to her complaint. We found fault in the Council’s delay in dealing with Miss X’s request, its failure to properly consider information she had provided in support of her application, and its complaint handling. These faults caused Miss X avoidable frustration, uncertainty, and time and trouble. The Council has agreed to our recommendations.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Enfield
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-009-317
Sector Benefits And Tax
Category Council Tax
Decided 11 June 2026
View Enfield Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Enfield
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-010-564 | — | Not Upheld | |
| 25-018-557 | — | Other | |
| 25-019-793 | — | Other | |
| 25-019-811 | — | Other | |
| 25-008-870 | — | Upheld |