Redwood Tower UK Opco 1 Limited

Mrs X complained on behalf of her late father, Mr Y about the care he received whilst at Beckenham Park Care Home. Mrs X said the care home failed to call a doctor despite requests to do so and allowed Mr Y’s physical condition to deteriorate significantly. We find the care home at fault, causing significant upset and distress. The care provider has agreed to apologise and make a symbolic payment in recognition of the injustice.