There was fault by the Council which failed to take reasonable steps to reach agreement before revising Mr Y’s care and support plan and failed to give reasons for a decision not to fund Shared Lives. This caused avoidable frustration and uncertainty. The Council has agreed to apologise, make symbolic payments to Mr Y and his relative Ms X and carry out a further review. It will also remind officers the Council has the legal power to fund activity costs.
Source · LGO (Local Government & Social Care Ombudsman)
Bath and North East Somerset Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-009-296
Sector Adult Care Services
Category Direct Payments
Decided 24 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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