There was fault by the Care Home in the quality of care it provided to Ms X’s late mother, Mrs Y and in the Care Provider’s complaint response. The Care Provider has apologised to Ms X, waived the care fees and made service improvements, which is an appropriate remedy for the distress caused.
Source · LGO (Local Government & Social Care Ombudsman)
Hamberley Care (Enfield) Limited
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-009-224
Sector Adult Care Services
Category Residential Care
Decided 10 June 2026
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website