Miss X complained the Council delayed completing her housing review. We find the Council at fault for delay in completing its review and for poor complaint handling. This caused Miss X avoidable distress and uncertainty and a loss of opportunity to bid for housing. The Council will apologise to Miss X and make a payment to recognise the impact of the faults. It will also improve oversight of housing reviews and ensure review decisions are issued in writing and properly recorded.
Source · LGO (Local Government & Social Care Ombudsman)
West Northamptonshire Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-009-013
Sector Housing
Category Allocations
Decided 11 May 2026
View West Northamptonshire Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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