The Council was at fault for not consulting with Mrs X about the outcome of a safeguarding enquiry regarding the care her mother, the late Mrs Y, received in a care home. The Council has apologised to Mrs X and said it will make service improvements. This is an appropriate remedy for the distress caused. The Council also failed to consult with the Ambulance Service during the safeguarding enquiry, but this did not cause an injustice to Mrs X.
Source · LGO (Local Government & Social Care Ombudsman)
Cambridgeshire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-008-802
Sector Adult Care Services
Category Safeguarding
Decided 20 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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