My summary of this complaint is Mr E complained the Council was refusing to issue refunds to recipients of Penalty Charge Notices at the dropped kerb location where he received a Notice. We uphold the complaint. The Council has agreed to write to all the people it issued a Penalty Charge Notice to (where it has contact details for them). This provides a suitable remedy to others affected by the fault.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Barnet
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-008-607
Sector Transport And Highways
Category Parking And Other Penalties
Decided 04 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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