Mr B complained about the way the Council handled an incident involving his son, Mr C, during transport to college and the subsequent safeguarding investigation. We found the Council’s initial decision-making process was flawed and it delayed excessively on several occasions causing distress to Mr B and Mr C. The Council has agreed to apologise to Mr B and Mr C, make a symbolic payment, provide services to him and improve its procedures for the future.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Enfield
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-008-604
Sector Adult Care Services
Category Safeguarding
Decided 11 May 2026
View Enfield Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving London Borough of Enfield
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-008-870 | — | Upheld | |
| 23-020-340 | — | Upheld | |
| 24-012-244 | — | Upheld | |
| 25-013-889 | — | Other | |
| 25-019-185 | — | Upheld |