Ms X complained the Council delayed sending medical assessment forms and delayed completing the assessment. The process that should have been completed within one month took a year causing uncertainty and anxiety. A symbolic payment is agreed to acknowledge this.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Hackney
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-008-488
Sector Housing
Category Allocations
Decided 05 May 2026
View London Borough of Hackney scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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