Miss Y complained on behalf of Mr X that the care provider incorrectly billed the Council for three years for Mr X’s care, which caused a backdated outstanding balance. We find the Council at fault for poor oversight and management of its commissioned care provider. This caused significant distress and worry for the family. The Council will apologise and arranges a reasonable and affordable payment plan.
Source · LGO (Local Government & Social Care Ombudsman)
Staffordshire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-008-115
Sector Adult Care Services
Category Charging
Decided 14 May 2026
View Staffordshire County Council scorecard
Summary
Full decision text not yet fetched.
Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Staffordshire County Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-001-950 | — | Upheld | |
| 25-007-458 | — | Upheld | |
| 25-002-854 | — | Upheld | |
| 25-003-443 | — | Upheld | |
| 25-003-812 | — | Upheld |